ELIGIBLE PURCHASERS
Eligible Purchasers for the MacResource Store must be associated with the Texas A&M University System. Eligible purchasers include designated purchasers and any colleges, university extension or approved satellite campuses. MacResource shall determine eligibility in its sole discretion.
TEXAS SALES ONLY
The MacResource Store sells and ships Apple Educational products only within the State of Texas.
CUSTOMER CONFIGURED PRODUCT
We are pleased to offer product custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your specifications the order cannot be changed, modified or cancelled once your order is in production.
DEFECTIVE ITEMS
Apple Branded Products
If you discover what you believe is a product defect for any Apple
branded product please contact Apple Technical Support
at 1-800-800-2775. Such a defect, if any, is covered under
the terms of your product's warranty. Please refer to the
warranty information and other support documentation that came with
your product. (Refer to the below Product Warranty section for specific information
about Apple's product warranties.)
Non-Apple Branded/Third Party Products
If you discover what you believe is a product defect for any
third-party product please contact the manufacturer directly for
information regarding the manufacturers' standard warranties.
Note: Products sold through this Web site which do not bear the
Apple brand name are serviced and supported exclusively by their
manufacturers in accordance with terms and conditions packaged with
the products. Apple's Limited Warranty does not apply to products
that are not Apple-branded, even if packaged or sold with Apple
products.
For Hewlett Packard (HP) printers, please contact
Hewlett Packard at 1-208-323-2551.
For Epson printers, please contact Epson at 1-800-463-7766.
RETURN POLICY
Please note that MacResource only permits the return of unopened products due to a MacResource shipping or order processing error and that all other sales are final. If you have received an incorrect product due to a MacResource shipping or order processing error, please use the following return process:
- Please contact MacResource Educational Sales at 1-979-314-0535 to request a Return Material Authorization (RMA) #. A RMA request must be made within 30 business days of receipt of the product in accordance with MacResource's return policy.
- If the RMA is approved, a RMA # will be issued. The support representative will also provide you with information on how to return the product to MacResource.
- In order to speed up the process, the product must be returned unopened to MacResource within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
- NOTE: MacResource recommends that you:
- (1) use a carrier that offers shipment tracing for all returns and
- (2) either insure your package for safe return to MacResource or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to:
- (1) use a carrier that offers tracing, and
- (2) insure or declare the full value of the product,
you will be responsible for the loss of damage to the product during shipping.
- NOTE: If you discover what you believe to be a product defect, outside the
above categories, please contact Apple Sales Support at 1-800-800-2775.
Such a defect, if any, is covered under the terms of your product's warranty.
Please refer to the warranty information and other support documentation that came with your
product. One-year limited warranty for new products.
Products That Are Inoperable When Delivered
If you discover that your product is wholly inoperable when it is delivered to you,
please call Apple Tech Support at 1-800-800-2775 within thirty
days of the invoice date. Apple Tech Support will determine if it is appropriate to
offer you the following options:
- Replacement: The same product that was ordered will be shipped to you at
Apple's expense. A Sales Support Representative will contact you within 24
hours of your call with the replacement product delivery time, and the process
to return the inoperable product.
- Service: You may have the product repaired; however, once serviced the
product is no longer eligible for replacement. Product must be deemed inoperable when
you receive it by Apple Tech Support within thirty days of the invoice date in order for you
to receive a replacement unit.
- This policy regarding units that are inoperable when delivered
only applies to Apple-branded hardware products currently offered on
the Apple Education Store. As new products are offered Apple reserves the right
to determine whether or not this policy applies.
- The policy does not apply to third party products
which do not bear the Apple brand name. You may call the
manufacturer directly to discuss the third party product:
- Hewlett Packard can be reached at 208-323-2551
- Epson can be reached at 800-463-7766
- If Apple Tech Support deems the product inoperable at delivery thirty
days after the invoice date Apple's standard product warranty
will apply.
- If Apple Tech Support does NOT deem the product inoperable at delivery, Apple's standard product warranty will apply.
- Shipping and replacement units will be at Apple's expense.
- Apple reserves the right to test products returned under this policy. If
Apple determines that the customer has misrepresented the condition of the product, Apple
reserves the right to impose a $400 fee, for wrongful return of the product.
PAYMENT METHODS
Credit Card
You may pay by credit card no matter which ordering method you use (Internet, fax, mail, or phone). At the time your order is placed, MacResource obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.
MacResource accepts Visa, MasterCard, American Express and Discover cards.
SHIPPING OPTIONS
As a service to our customers, Apple provides UPS ground shipping on every direct-shipped order at no additional charge. Orders shipped by UPS Ground Service generally arrive within 3-7 business days after shipping. Items shipped from MacResource's warehouse may incur additional shipping charges.
If you prefer a faster method of shipment, you may choose to pay for express shipping. Shipping charges are based on the total weight of the order. Express-shipped orders should arrive within 2 business days after shipping.
All shipments are on the following terms:
A) Title and risk of loss to all Product will pass to the customer upon shipment from MacResource's shipping location;
B) Apple's Product warranty becomes effective upon shipment of the Product from MacResource's shipping location;
D) The customer warrants that, in directing delivery to a location not in the vicinity of the main Texas A&M campus, the customer has obtained the addressee's permission to have the Product delivered as directed.
PRODUCTS LOST OR DAMAGED IN TRANSIT
Contact MacResource with any loss/damage claim. We will interface with Apple and the shipping carrier to resolve the issue.
PRICES
MacResource endeavors to offer you competitive prices on current Apple education products. The price you will be charged is the price of the product when your invoice is printed which will include applicable shipping charges. MacResource reserves the right to change prices for products displayed at the online store at any time.
PRODUCT AVAILABILITY
Given the popularity of some products, MacResource and/or Apple may restrict the number of such items that you may purchase. Any product limit restrictions will be posted to the Apple Store web site. This information is subject to change.
- MacResource is not responsible for typographic errors.
- MacResource reserves the right to change the terms and conditions of sale at the MacResource Store at any time.
- All sales at the MacResource Store are governed by Texas law, without giving effect to its conflict of law provisions.
- No MacResource employee or agent has the authority to vary any of the MacResource Store's policies or the terms and conditions governing any sale.
MacResource makes every effort to ship your product within 5 (five) business days of receiving your order. However, due to changes in product availability, this can vary. MacResource cannot guarantee specified delivery dates. MacResource will endeavor to ship as closely as possible to your requests, but is not liable for failure to do so. We encourage our customers to contact us for order status information.
If MacResource is unable to ship your product within thirty days from the date MacResource receives your payment, we will notify you by mail and provide more specific information.
MacResource endeavors to stay at the forefront of technological advancement. For this reason, MacResource reserves the right to discontinue products or change specifications without notice.
PRODUCT WARRANTY
All Apple hardware products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below.
MacResource refurbished products carry a 90-day Limited Warranty against defects in materials and workmanship.
Non-Apple-branded/Third-party products are sold "AS IS" by MacResource, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by MacResource as is, where is, and with all faults, and without express or implied warranties from MacResource or Apple. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.
Note: Products sold through this Web site which do not bear the Apple Brand
name are serviced and supported exclusively by their manufacturers in
accordance with any terms and conditions packaged with the products (unless the
third-party product is preinstalled in an Apple-branded computer). Apple's
Limited Warranty does not apply to products that are not Apple-branded, even
if packaged or sold with Apple products. Please contact the manufacturer
directly for technical support and customer service.
OTHER TERMS AND CONDITIONS
- MacResource is not responsible for typographic errors.
- MacResource reserves the right to change the terms and conditions of
sale at the MacResource Store at any time.
- All sales at the MacResource Store are governed by Texas law,
without giving effect to its conflict of law provisions.
- No MacResource employee or agent has the authority to vary any of
the MacResource Store's policies or the terms and conditions governing
any sale.
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